Privacy Policy
Effective Date: 3/22/2026
Caldera Cybersecurity Services (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Company name
- Any information you voluntarily submit through forms or communications
Automatically Collected Information
- IP address
- Browser type
- Device information
- Pages visited and usage data
2. How We Use Your Information
We use the information we collect to:
- Provide and manage our services
- Respond to inquiries and customer support requests
- Send service-related communications
- Improve our website and offerings
- Send marketing and promotional communications (where permitted)
- Deliver SMS/text messages as described below
3. SMS Communications
If you provide your phone number, you may receive SMS (text) messages from Caldera Cybersecurity Services related to your interactions with us, including service notifications, alerts, reminders, and promotional messages.
Consent
By providing your phone number and opting in, you expressly consent to receive SMS messages from us. Consent is not a condition of purchase.
Message Frequency
Message frequency may vary depending on your engagement with our services.
Opt-Out Instructions
You can opt out of receiving SMS messages at any time by replying:
- STOP to unsubscribe
- HELP for assistance
You may also contact us directly to be removed from messaging lists.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier and plan.
Employee SMS Communications
Employees of Caldera Cybersecurity Services may receive SMS (text) messages as part of their employment for operational purposes, including alerts, scheduling, security notifications, and work-related communications.
By accepting employment and providing a phone number, employees acknowledge and consent to receive work-related SMS communications.
Message frequency may vary based on job responsibilities and operational needs.
Employees may opt out of non-essential messaging at any time by replying STOP; however, doing so may impact the delivery of important work-related communications.
4. Sharing of Information
We do not sell, rent, or share your personal information, including phone numbers and SMS consent data, with third parties for marketing or promotional purposes.
We may share your information only in the following circumstances:
- With trusted service providers who assist in operating our business (e.g., hosting, communications platforms), under confidentiality obligations
- To comply with legal requirements or enforce our rights
- In connection with a business transfer (e.g., merger, acquisition)
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is completely secure.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
7. Your Rights and Choices
You may:
- Request access to your personal information
- Request corrections or updates
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications at any time
To exercise these rights, contact us using the information below.
8. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
9. Children’s Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
11. Contact Information
If you have any questions about this Privacy Policy or our data practices, you may contact us at:
Caldera Cybersecurity Services LLC
Email: info@calderacyber.com
Phone: +1 (505) 975-4470
This Privacy Policy is designed to inform you about our practices regarding the collection, use, and disclosure of information you may provide via our Site.