Privacy Policy
Caldera Cybersecurity Services
Privacy Policy
Caldera Cybersecurity Services LLC
Effective Date: August 7, 2026
Caldera Cybersecurity Services LLC (“Caldera Cybersecurity,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, how we may disclose it, and the choices available to you.
Important Notice Regarding Mobile and SMS Information
We do not sell, rent, or share mobile telephone numbers, SMS opt-in information, or SMS consent records with third parties or affiliates for marketing or promotional purposes.
Mobile opt-in information and consent are used only by Caldera Cybersecurity and service providers acting on our behalf as necessary to provide and support our messaging services, maintain security, administer consent and opt-out requests, and comply with applicable requirements.
1. Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal Information
- Name
- Email address
- Telephone or mobile number
- Physical or mailing address
- Company name and business information
- Payment or transaction information when you purchase services
- Communication preferences and consent records
- Information you voluntarily provide through forms, email, telephone calls, SMS conversations, meetings, or other communications
Automatically Collected Information
When you use our website, we may automatically collect information such as:
- IP address
- Browser and device information
- Pages visited
- Website usage and interaction information
- Analytics and session information
Customer and Business Communication Records
We may maintain records associated with our business communications, including:
- Customer inquiries and service requests
- Appointment and meeting information
- Service history
- Email and SMS communications
- Support requests
- Communication preferences
- Opt-in and opt-out records where applicable
2. How We Use Your Information
We may use information we collect to:
- Provide, administer, and improve our services
- Respond to inquiries and requests
- Communicate with customers, prospective customers, vendors, partners, and other business contacts
- Coordinate appointments and meetings
- Provide information about requested cybersecurity services
- Provide service-related updates and follow-up communications
- Process transactions and payments
- Provide customer support
- Maintain records of business communications and communication preferences
- Operate and secure our website, systems, and services
- Detect and prevent fraud, abuse, and security incidents
- Comply with applicable legal and regulatory requirements
- Send communications for which you have provided appropriate consent
3. SMS and Text Messaging
Caldera Cybersecurity may use SMS text messaging for one-to-one conversational business communications between an authorized Caldera Cybersecurity employee and a customer, prospective customer, vendor, partner, or other business contact.
SMS messages may include:
- Responses to inquiries you initiate
- Appointment and meeting coordination
- Appointment confirmations or scheduling changes
- Follow-up regarding a request you made
- Questions or responses concerning requested cybersecurity services
- Service-related information and updates
- Other normal one-to-one business communications related to your relationship or interaction with Caldera Cybersecurity
SMS messaging covered by this conversational messaging program is not used for bulk messaging or automated/API-generated messaging.
How SMS Consent Is Obtained
Consent to communicate by SMS may be provided through a website form or directly during a business interaction with an authorized Caldera Cybersecurity representative.
For website-based opt-in, the SMS consent checkbox is unchecked by default and must be actively selected by the user.
For one-to-one conversational business messaging, a recipient may provide a mobile telephone number and request or agree to communicate with a Caldera Cybersecurity representative by text message. Consent may arise in connection with an inquiry, appointment, service request, existing business conversation, or other direct interaction with us.
Providing a telephone number by itself does not constitute consent to receive promotional or mass-marketing SMS messages.
Consent to receive SMS messages is not a condition of purchasing goods or services from Caldera Cybersecurity.
SMS Consent Records
Where appropriate, we may maintain information documenting SMS consent and messaging preferences, including:
- Name and mobile telephone number
- Date and time consent was provided
- Method through which consent was obtained
- Applicable consent language
- Records of SMS communications
- Opt-out and consent-withdrawal requests
Message Frequency and Charges
Message frequency varies depending on the nature of your interaction and conversation with Caldera Cybersecurity.
Message and data rates may apply. Your mobile carrier’s standard messaging and data charges may apply to messages you send or receive.
Opting Out
You may opt out of SMS communications at any time by replying STOP to an SMS message from us.
After an opt-out request is processed, you may receive a final confirmation message. We will not continue sending SMS messages covered by that consent unless you subsequently opt in again.
You may also contact us using the contact information below to request that SMS communications stop.
Help
For SMS assistance, reply HELP, email info@calderacyber.com, or call (505) 975-4470.
Mobile Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
We do not sell, rent, transfer, or provide mobile telephone numbers, SMS opt-in information, or SMS consent records to third parties, affiliates, lead generators, or other organizations for their own marketing or promotional purposes.
We may provide information to telecommunications carriers, messaging providers, technology providers, subcontractors, and other service providers solely as necessary to transmit and support SMS communications, provide customer support, maintain systems and security, administer consent and opt-out requests, and comply with applicable requirements.
All other information-sharing provisions in this Privacy Policy exclude SMS opt-in information and consent from sharing for third-party or affiliate marketing or promotional purposes.
4. How We Share Information
We do not sell personal information.
We may disclose personal information in the following limited circumstances:
Service Providers
We may use vendors and service providers that perform services on our behalf, such as website hosting, payment processing, communications, telecommunications, customer support, security, analytics, and information technology services.
These providers receive information only as reasonably necessary to perform services for us and are expected to protect the information appropriately.
Legal and Security Purposes
We may disclose information when reasonably necessary to:
- Comply with applicable law, regulation, legal process, or governmental request
- Protect our rights, property, systems, employees, customers, or others
- Investigate fraud, abuse, security incidents, or unlawful activity
- Enforce agreements or protect legal rights
Business Transactions
Information may be transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.
SMS opt-in information and consent will not be transferred to another party for that party’s marketing or promotional purposes.
5. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Our safeguards may include access controls, authentication mechanisms, encryption where appropriate, security monitoring, employee security awareness, backup procedures, and security assessments.
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and compliance records, resolve disputes, enforce agreements, protect our systems, and satisfy applicable legal requirements.
We may retain limited records of SMS opt-out requests as necessary to ensure that we honor those requests.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Operate and secure the website
- Remember preferences
- Analyze website traffic and usage
- Improve website functionality and user experience
- Measure the effectiveness of our website and services
You may control certain cookies through your browser settings. Disabling cookies may affect some website functionality.
8. Your Rights and Choices
Depending on applicable law and your relationship with us, you may request to:
- Access personal information we maintain about you
- Correct inaccurate information
- Request deletion of certain personal information
- Withdraw consent for future communications
- Opt out of marketing email by using the unsubscribe mechanism in the message
- Opt out of SMS messaging by replying STOP
- Ask questions about how we use your information
Certain requests may be subject to legal, security, contractual, or record-retention requirements.
9. Third-Party Websites and Services
Our website may contain links to websites or services operated by third parties. We do not control and are not responsible for their privacy practices. We encourage you to review the privacy policies of third-party services before providing personal information to them.
10. Children’s Privacy
Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we make changes, we will publish the revised Privacy Policy on this page and update the effective date.
12. Contact Information
If you have questions about this Privacy Policy, our privacy practices, or our SMS messaging practices, please contact:
Caldera Cybersecurity Services LLC
Email: info@calderacyber.com
Phone: +1 (505) 975-4470
Website: https://calderacyber.com/